RETURN & EXCHANGE POLICY

RETAIL ORDERS (PURCHASED ON WEBSITE): 

Returns & Exchanges will only be accepted within 20 days of the date of delivery. Please note that unless the item shipped was damaged upon receipt, you will be responsible for shipping on any returns or exchanges.

Items returned must be received in the same sellable condition you received them in - unworn, unwashed, hangtags and or any other bagging attached/included. Items returned with pet hair on them will NOT be accepted for return or exchange.

All items returned in sellable condition within 20 days of date of delivery will be refunded the purchase price less any shipping charges to the original payment method used at time of purchase. Should there be any issues regarding a return, a member of our team will contact you directly.

Sale Items (if applicable):

Only regular priced items are eligible for Return or Exchange.  Items purchased ON SALE are final and will not be accepted for return or exchange.

Apothecary Items:

We cannot accept returns or exchanges on any apothecary items. Sales on all apothecary items are final.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the item purchased to use on our website.  All gifts being returned or exchanged in accordance with the Return & Exchange policy outlined above.

To process a Return or Exchange, please email info@crowcollective.com.  Please include in the email your name, Order #, and the reason for your Return or Exchange. If you wish to exchange for something different, please include the size and color of what you would like in exchange.

Once we receive your email someone will be in touch within 48hrs to provide next steps.

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WHOLESALE ORDERS: 

Returns are not accepted on wholesale purchases, with the exception of goods that are damaged upon receipt. While we do our best to inspect all goods prior to shipping, in the event that you receive damaged goods you must notify us in writing within 7 days of receiving the shipment and provide a photo of the damaged goods in question. Once goods are returned and inspected we will replace the damaged good. NO REFUNDS.

For any issues related to your WHOLESALE ORDER please email info@crowcollective.com.